Charter Communications has tapped turnaround specialist Nick Jeffery as its next chief operating officer. He’ll start in the role on Sept. 1.
Jeffery will lead marketing and sales and field operations as the cable and internet giant looks to bolster its customer service and Spectrum product offerings across Charter’s U.S. footprint. “Nick’s leadership, growth mindset and operational expertise combined with his proven ability to improve customer service across residential, mobile, and B2B markets make him the ideal person to help accelerate Spectrum’s next phase of growth,” Chris Winfrey, Charter president and CEO, said in a statement on Wednesday.
Jeffery joins Charter from Frontier Communications, where he served as president and CEO since 2021 and led the company out of a bankruptcy proceedings, and before that held the CEO post and led another corporate turnaround at Vodafone UK.
“He successfully reinvented the consumer and business services reputation of both Frontier and Vodafone by systematically strengthening the customer experience and implementing innovative go-to-market strategies that delivered significant revenue, profitability and customer growth. His experience will be a real asset to our company, and I welcome Nick to the team as we continue to position Spectrum as America’s most reliable and affordable connectivity provider,” Winfrey added.
Charter has worked to narrow its video and internet subscriber losses while adding to its mobile line customer base as the U.S. TV market remains intensely competitive. The company added video customers in its recent fourth quarter after introducing new pricing and bundled packages in Sept. 2024 amid competition from YouTube and other streaming-era rivals.
“I am honored to join a connectivity leader at such an exciting moment in its evolution. Spectrum has winning assets with its fully deployed converged network, industry leading video strategy and meaningful investments in network and customer service operations that provide a foundation for further growth. I look forward to partnering with this talented executive team to continue to improve the customer experience, operational performance, and growth across the business,” Jeffery said in his own statement.
In May 2025, Charter unveiled a $34.5 billion deal with Cox Communications to combine their businesses and create a cable TV giant with greater scale in broadband Internet connectivity and video to take on tech giants in the video and advertising spaces. The transaction is expected to be completed in mid-2026 as Charter works to get regulatory approvals.
